General

Who do you supply to?

We work exclusively with hospitality businesses, including hotels, resorts, boutique properties, vacation rentals, wellness centers, long-stay facilities, and hospitality groups. We do not supply to individual consumers or residential addresses.

Do you have a minimum order requirement?

We serve both small and large properties. Minimum order requirements may vary depending on the product type and order volume, but we’re flexible and willing to work with you to meet your needs.

Where are you based? Do you ship internationally?

EW Hotel Collection is based in Canada. International shipping may be available upon request—please contact us to discuss specifics.

Products & Quality

Are your products commercial-grade?

Yes. All of our textiles are designed for hospitality use. They are tested for durability, repeated industrial laundering, and performance in real-world hospitality environments.

Can I request samples before placing a large order?

Absolutely. We offer product sample sets based on your room type or category. Reach out to our team to request samples or schedule a consultation.

Are your products certified or eco-friendly?

We offer a selection of sustainable products made from organic cotton, recycled fibers, and certified materials.

Do you offer different towel and sheet qualities?

Yes. We offer a range of towel weights (GSM), sheet thread counts, and product finishes to suit different service levels—from standard rooms to premium suites.

Orders & Fulfillment

How do I place an order?

 You can get started by contacting our team via the Contact page or submitting a request for a quote. We’ll walk you through the product selection process and issue a formal invoice once details are confirmed.

What is your typical lead time?

Lead times vary based on order size, customization requirements, and shipping destination. Standard stocked items typically ship within 5–10 business days. Custom or bulk orders may require 4–6 weeks or longer. We'll always provide a delivery timeline estimate during the quoting process.

Can you ship in phases based on construction or opening schedules?

Yes. For new property openings or renovations, we offer phased delivery options aligned with your project timeline. We can also ship room-by-room packages for easier onsite distribution.

Do you offer rush or emergency fulfillment?

 In-stock items may be available for expedited shipping. Please let us know if you’re dealing with a time-sensitive situation—we’ll do our best to accommodate.

Customization & Branding

Do you offer custom embroidery or private label products?

Yes. We offer logo embroidery, custom sizing, branded tags, and other private-label solutions.

Is there a minimum quantity for custom items?

Yes, minimums apply for customized products depending on the type of customization (e.g. embroidery, sizing, packaging). Contact us for specifics based on your project.

Can I create a unique linen package for my property?

Absolutely. We work with boutique hotels and design-forward properties to create custom product bundles that reflect your brand and interior style.

Product Care & Maintenance

How should I care for the linens and towels?

We provide detailed [Product Care Guides] for all our textile categories. Proper care helps extend product lifespan and preserve guest-facing quality. Care tags are also included on all items.

Can I get printed care instructions for staff training?

Yes. We offer printable PDFs and laminated care sheets for use in laundry rooms or housekeeping areas. Ask us for a care pack with your first order.

Support & After-Sales

What happens if something arrives damaged or incomplete?

We take product quality and fulfillment accuracy seriously. If you receive incorrect or damaged items, notify us within 5 business days. We’ll review the case and arrange a replacement or credit as appropriate.

Do you offer ongoing replenishment programs?

Yes. For clients with recurring needs, we offer restock planning and replenishment schedules. We can also help you forecast seasonal inventory demand or set up standing orders.

Do you support multi-property accounts or hotel groups?

Yes. We offer group-level coordination for hotel chains, management companies, and ownership groups—including standardized product selection, branding support, and centralized logistics.

Still have questions?

Reach out to our team for tailored assistance. We’re happy to provide product details, create a custom proposal, or help you prepare for an upcoming property launch.

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